Love It, Use It, or Send It Back (We’ll Understand)

We want every Bowl to cradle your favorite soup, every Plate to hold your masterpiece, every Drinkware to toast your victories, every Tablecloth to dress your gatherings, and every Salt & Pepper set to season your stories. But if something doesn’t feel right, we’ve got your back — no hard feelings.

30‑Day Happiness Guarantee
You have 30 days from delivery to return most items for a full refund (original shipping charges are non‑refundable).
Eligibility:

• Ceramics & Glass (Bowls, Plates, Drinkware): Must be unused, unwashed, and free of chips, cracks, or scratches. Return in original packaging or equivalent protective wrap.

• Salt & Pepper sets: Must be unused, with no food residue, and in original box if applicable.

• Tablecloth: Must be unwashed, unsoiled, and free of odors or pet hair. We cannot resell laundered or stained textiles.

How to Start a Return

1. Email [returns@yourbrand.com] with your Order Number and the Item(s) you want to return.

2. We’ll send you a prepaid return shipping label (for U.S. orders) and a Return Authorization (RA) number.

3. Pack items securely — reuse our box if possible. Write the RA number on the outside.

4. Drop it off at the specified carrier.

Return Shipping Costs

• Defective / damaged / incorrect items: We cover 100% of return shipping.

• Change‑of‑mind returns: A flat fee of [$X] will be deducted from your refund to cover the label (or you can use your own shipping method).

• International returns: Buyer pays all return freight and customs fees.

Refund Timelines

• After we receive and inspect (usually 2–3 business days), we’ll credit your original payment method within 5–7 business days.

• You’ll get a confirmation email. Banks may take extra days to post the credit.

Exchanges
We don’t do direct exchanges (to get you new items faster). Simply return and place a new order.

Non‑Returnable Items

• Final Sale items (clearly marked)

• Gift Cards

• Custom or personalized pieces (if any)

Damaged in Transit (The 48‑Hour Rule)
If your ceramic, glass, or even your salt shaker arrives broken:

• Take clear photos of the damaged item AND the outer shipping box.

• Email [damages@yourbrand.com] within 48 hours of delivery.

• We’ll ship a replacement or issue a full refund — no need to return broken pieces (we care about your safety).

Cancellations
Changed your mind? Email us within 2 hours of ordering. We’ll try our best to catch it before packing.

We believe in honest products and happy customers. If you ever feel uncertain, just talk to us — we’re here to make things right, not to argue.